Training Products
1st Financial Training Services offers Streaming Video e-Learning, DVD/VHS Video and print training solutions for banks and credit unions that want a professional, accurate, regulation compliant and courteous frontline staff. Our award-winning video training is professionally produced, broadcast-quality programming.
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Streaming Video e-Learning
1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.
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Full Alphabetical Listing of Courses
Below is a full alphabetical listing of all of our training videos and products. To watch a 30-second preview clip of the videos, click on the titles in blue.
A B C D E F G H I K L M N O P R S T U W Y
PROGRAM TITLE |
CATALOG # |
|---|---|
| Back to Top | |
| Additional Bank Products & Services (MTT5 Course 5) | MTT5-105 |
| America's Most Wanted Drug Criminals | EC-129 |
| Americans with Disabilities Act: Customer Courtesies | EC-119 |
| ATM Security...The Critical Moment | SB-118 |
| Back to Top | |
| Balancing Out (MTT5 Course 6) | MTT5-106 |
| Bank Robbery Kits | WB ES-5 |
| BSA Today (2 Parts) | EC-136 |
| BSA: What Every Employee Must Know | EC-137 |
| Bank Security Today 2 Series (6 Parts) | BAI BST-100 |
| Bank Security Today 2 Workbooks (Set of 6) | WB BST |
| Bank Security: Kidnap/Extortion Call | RB-104 |
| Banker Style: Dress Like a Professional Without Breaking the Bank | PR-108 |
| Banks Should Market "The Neiman-Marcus Way" | ST-109 |
| Basic Banking Etiquette | PR-109 |
| Basic Banking Products Made Simple | OR-109 |
| Basic Types of Brokerage Investments | ST-121 |
| Be Prepared to Speak | SB-124 |
| Business Style: Dress Like a Professional Without Breaking Your Budget | GN-1P |
| Back to Top | |
| Cash-Handling Basics | TT-110 |
| Checking & Savings Transactions (MTT5 Course 3) | MTT5-103 |
| Close-up On Fraud | BAI BST-103 |
| Coaching I: Improve Employee Performance Through Coaching | SM-114 |
| Coaching II: More Techniques to Improve Employee Performance | SM-116 |
| Coaching: The Supervisor's Critical Role in the Training Process (Members Only) | TM-111/112 |
| Communication Skills | SM-103 |
| Conducting Effective Role Plays | TM-106 |
| Confidentiality: Information Protection (Security Series) | RB-123 |
| CRA: Making a Difference in the Community | EC-125 |
| CRA: What Every Employee Needs to Know | EC-117 |
| Credit: It's in Your Control | CL-107 |
| Crisis Response Kits | WB ES-6 |
| Cross Sell Caper: Case of the Missing Opportunities | ST-119 |
| Cross Servicing: Making Good Things Happen For Your Customers | ST-124 |
| Customer Retention & Service Quality | CS-103 |
| Customer Service is a Contact Sport | CS-118 |
| Customer Service: It's Good Business & It's Everybody's Business | CS-104 |
| Back to Top | |
| Debt Collection By Telephone | SB-112 |
| Delegating Responsibility | SM-108 |
| Detecting Counterfeits (MTT5 Course 8) | MTT5-108 |
| Detecting Leasing Fraud: Don't Let It Happen to Your Company | SB-116 |
| Determining Customers' Needs (Personal Banking Essentials Series) | PB-104 |
| Dress For Success: Your Personal Business Style | PR-111 |
| Back to Top | |
| Eight Roles of the Training Manager | TM-116 |
| Emergencies: Preparing for the Unpredictable | RB-128 |
| Energizing Your Performance | CS-119 |
| Everybody's Somebody's Customer | CS-114 |
| Executive Briefing on Strategic Security Issues (Security Series) | RB-126 |
| Exploring the Basics of Banking | BAI ES-103 |
| Extortion | RB-103 |
| Back to Top | |
| Fair Credit Reporting Act (Federal Financial Privacy Issues Series) | EC-133 |
| Fair Lending: For All Employees | EC-122 |
| Fair Lending: You Make the Difference | EC-135 |
| Federal Financial Privacy Issues (3-Part Series) | EC-132-134 |
| Financial Services: A Value-Added Business | OR-108 |
| 5 Basic Sales Steps for Calling Officers (7-Part Series) | BD-108A/G |
| 5 Creative Training Techniques | TM-109 |
| 5-Star Service Solutions | SB-101 |
| Forgery & Signature Verification (MTT5 Course 7) | MTT5-107 |
| Forgery Quick Reference Card | WB DL-1 |
| Forgery Quick Reference Cards (10 cards) | WB DL-10 |
| 4 Tips to Improve your Presentation Skills | TM-110 |
| 401(k): Your Retirement Plan (The Basics) | SB-111 |
| Fraud (MTT5 Unit 10) | MTT5-110 |
| Fraud: All the Basics (Security Series) | RB-122 |
| Back to Top | |
| Goal Setting | SM-106 |
| Gramm-Leach-Bliley Act (Federal Financial Privacy Issues Series) | EC-132 |
| Back to Top | |
| Handling Cash (MTT5 Course 2) | MTT5-102 |
| How to be a 5-Star Professional | PR-102 |
| How to Better Serve Your Senior Customer | CS-111 |
| How to Handle the Difficult Customer | CS-110 |
| How to Identify Suspicious Activities and Transactions | EC-126R |
| How to Make Time For Training | TM-113 |
| How to Motivate Your People | SM-109 |
| How to Promote Training in Your Institution | TM-102 |
| How to Reduce Loan Documentation Risk | EC-111 |
| How to Successfully Manage Change | SM-115 |
| How to Track Training Results | TM-105 |
| How to Work with Difficult and Diverse People: A Survivor's Guide | CS-117 |
| Back to Top | |
| I Didn't Sign On to Sell! (4-Part Series) | ST-125-128 |
| I Didn't Sign On to Sell! Program 1 | ST-125 |
| I Didn't Sign On to Sell! Program 2 | ST-126 |
| I Didn't Sign On to Sell! Program 3 | ST-127 |
| I Didn't Sign On to Sell! Role-Plays Only | ST-129 |
| Importance of Account Profitability, The | OR-111 |
| Importance of Confidentiality | RB-101 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Incentives: How to Make Them Work For You | SM-111 |
| Incorporating the Corporate Culture In Training | TM-115 |
| Interviewing Skills | SM-112 |
| Back to Top | |
| Key Communication Skills for the New Accounts Person | CS-109 |
| Back to Top | |
| Lease Administration Process from Origination to Termination | SB-115 |
| Legal & Compliance Aspects of Deposit Accounts | PB-102 |
| Listening for Success | ST-114 |
| Back to Top | |
| Making the Check-Cashing Decision (MTT5 Course 4) | MTT5-104 |
| Management Perspective on Customer Retention & Service Quality | CS-101 |
| Management Principles for New Women Managers | SM-102 |
| Marketing with a Smile | ST-111 |
| Master Lease and Equipment Schedule (Members Only) | SB-109A |
| Matter of Integrity: An Ethics Program for Bankers, A | BAI ES-104 |
| Modern Teller Training 5 (10-Part Series) | MTT5-100 |
| Money Facts & Features | TT-111R |
| More Basic Banking Etiquette | PR-110 |
| MTT5 Certification Tests, Set of 10 | WB-MTT5-T |
| MTT5 Workbook Set Only | WB MTT5 |
| Back to Top | |
| Negotiable Instruments & Endorsements (2 Parts) | TT-103A/B |
| Back to Top | |
| Open With Care | BAI BST-102 |
| Opening New Accounts: Compliance & Legal Responsibilities for Commercial Accounts | SB-103B |
| Opening New Accounts: Compliance & Legal Responsibilities for Retail Accounts | SB-103A |
| Overview of Key Deposit Regs | EC-130R |
| Overview of Key Lending Regs | EC-128R |
| Back to Top | |
| Payment on Demand | BAI BST-105 |
| Performance Appraisal | SM-110 |
| Personal Banking Essentials (5-Part Series) | PB-100 |
| Preventing Fraud (MTT5 Course 9) | MTT5-109 |
| Preventing New Account Fraud: Customer Identification & Verification | PB-103 |
| Problem Focus vs. Outcome Focus | SM-107 |
| Professionalism in Training | TM-104 |
| Back to Top | |
| Real Selling (5-Part Series) | SB-106 |
| Reg CC: An Overview for All Employees | EC-138 |
| Reg CC Update: For Frontline Employees | EC-121 |
| Reg E: EFT Essentials for All Employees | EC-139 |
| Reg E Rock | SB-108 |
| Rehearsal for Robbery | BAI BST-101 |
| Residential Mortgage Lending Series (3 Parts) | CL-110-112 |
| Residential Mortgage Lending Part 1: Definitions, Loan Types & Lenders | CL-110 |
| Residential Mortgage Lending Part 2: Application through Decision-Making | CL-111 |
| Residential Mortgage Lending Part 3: Closing, Servicing & Secondary Market | CL-112 |
| RESPA: Real Estate Settlement Procedures Act | EC-131 |
| Right to Financial Privacy Act (Federal Financial Privacy Issues Series) | EC-134 |
| Rip-Off | BAI BST-104 |
| Rip-Offs: Preventing Cash-Bashed Scams (Security Series) | RB-124 |
| Robbery: Are You Ready? (Security Series) | RB-121 |
| Robbery: Teller & Management Procedures | RB-102 |
| Robbery: What Every Employee Must Know | RB-127 |
| Back to Top | |
| Safe Deposit Liability & Legal Issues | SB-104 |
| Safe Deposit Procedures: 10 Keys to Improvement | SB-105 |
| Safe Deposit Security | SB-119 |
| Security: Protection & Prevention | RB-107 |
| Selection Interviewing: How to Hire the Right Person for the Job | SM-117 |
| Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) | ST-128 |
| Sexual Harassment: It's Serious Business | SB-117 |
| Silent Alarm Response | SB-120 |
| Success Through Self-Esteem | TT-108 |
| Successful Customer Service & Sales | PB-105 |
| Supervisory Training: One of the Gang | SM-101 |
| Supplemental Documents & UCC Article 2A | SB-109B |
| Surprise Package | BAI BST-106 |
| Systematic Approach to Conducting Effective Performance Appraisals, A | SM-113 |
| Back to Top | |
| Teamwork, Pride & Professionalism | BD-104 |
| Telephone Receptionist | CS-112 |
| Telephone Skills | CS-107 |
| Teller Computer System and Balancing Out, The (MTT5 Unit 7) | MTT5-107 |
| 10 Training Energizers You Can Bank On | TM-108 |
| 3-Step Formula for Training Design | TM-117 |
| Time Management | SM-104 |
| Today's Professional Teller (MTT5 Unit 1) | MTT5-101 |
| Training Manager: You are the Ultimate Coach | TM-114 |
| Back to Top | |
| Understanding Personal & Business Banking Products | PB-101 |
| Understanding the Check Clearing Process | TT-107 |
| Understanding the Lending Process | OR-106 |
| Unmasking the Forger | DL-101 |
| Back to Top | |
| Ways to Enhance Adult Learning | TM-107 |
| What Do You Do After You Say Hello? | CS-113 |
| What is Check Kiting? | TT-105R |
| Workplace Violence: The Calm Before the Storm | SB-121 |
| Would You Do Business With You? | CS-115 |
| Back to Top | |
| You & Your Customers (MTT5 Unit 10) | MTT5-110 |
| Your Image is On the Line | CS-116 |
| Your Role as a Professional Teller (MTT5 Course 1) | MTT5-101 |
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- Teller Training
- Compliance
- Lending, Credit & New Business
- Security Training
- Personal Banking Essentials
- Customer Service
- Sales Training
- Essentials of Professionalism
- Motivation & Performance
- Management Issues
- Training Management Topics
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COPYRIGHT 2015 | 1ST FINANCIAL TRAINING SERVICES
1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US